Reference

How matkaraja Handles Your Personal Data

Q: Can I request a full copy of the data matkaraja holds about me?

Yes. Submit a data access request via email to support@matkaraja.net or through a Help Centre ticket. We will compile and send a structured copy of your account data within 15 business days of receiving your request.

Q: How do I ask matkaraja to delete my personal data?

Send a deletion request to our privacy team at support@matkaraja.net. Where local law permits deletion, we will act on it within 15 business days and confirm in writing once your data has been removed or anonymised from our systems.

This privacy policy sets out exactly what personal data we collect when you open an account, how we store and use it, and the rights you hold over…

Data You ControlClear Retention TermsAccount Security StandardsDirect Contact PathIndia-Aware Practices

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What We Collect and Why We Collect It

matkaraja Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on matkaraja, we collect identification details such as your name, email address, and contact number, along with transactional data tied to deposits and withdrawals made via UPI, Paytm, or PhonePe. We also log device and session data to keep your account

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secure. This data is processed for account management, fraud prevention, and to ensure your payment flows — whether through UPI, Paytm, or PhonePe — complete correctly. We do not sell your personal data to third parties. Access to your data and the scope of processing depends
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on local law and is available where local law permits. We aim for full transparency about every category of data we hold on you.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you want to request access to your data, ask us to correct something, or raise a concern about how we process your information, our privacy team is reachable through the channels…

Email Privacy Team Write to our dedicated privacy address at [email protected] and describe your request clearly — access, correction, deletion, or a general query. We respond within 48 hours on business days.

Live Chat Support Open the chat widget inside your account dashboard and select the Privacy enquiry category. Our agents can log a formal privacy request on your behalf and give you a reference number immediately.

Help Centre Ticket Submit a structured ticket through the Help Centre in your account settings. Choose the Data and Privacy topic so it routes directly to the team authorised to handle data subject requests.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We apply layered security across every point where your data moves — from login through to payment processing and withdrawal verification.

Cookie Controls

We use essential cookies to keep your session active and analytical cookies to understand how the site performs.

Data Retention Schedule

Account data is retained for the period required by applicable law.

Account Security Practices

Your password is hashed and never stored in readable form.

Withdrawal Verification

Before processing a withdrawal to UPI, Paytm, or PhonePe, we verify that the account holder matches the registered payment details.

Third-Party Data Sharing

We share data only with payment processors such as UPI rails, Paytm, and PhonePe to complete transactions, and with fraud-prevention…

Your Right to Access and Correct

You can request a copy of all personal data we hold about you at any time.

Privacy Policy Questions Answered

These questions cover the most common concerns about how matkaraja collects, uses, and protects your personal data. If your question is not answered here, reach our privacy team directly via email or live chat.

We collect your name, email, phone number, and identity verification documents where required by local law. We also record transactional data from each UPI, Paytm, or PhonePe deposit and withdrawal linked to your account.

Yes. Submit a data access request via email to [email protected] or through a Help Centre ticket. We will compile and send a structured copy of your account data within 15 business days of receiving your request.

We retain account records for the period required under applicable Indian regulations. After that window closes and no dispute is outstanding, data is deleted or anonymised. You can ask us about the specific retention period for your account type.

No. We share your data only with payment processors — UPI networks, Paytm, PhonePe — to complete transactions, and with fraud and compliance services as required by law. We do not share or sell your data to marketing or advertising platforms.

Send a deletion request to our privacy team at [email protected]. Where local law permits deletion, we will act on it within 15 business days and confirm in writing once your data has been removed or anonymised from our systems.

We use essential session cookies and optional analytical cookies. You can turn off non-essential cookies in your account settings at any time. Disabling analytical cookies does not affect your ability to log in, deposit, or withdraw.

Contact us immediately through live chat or email. Our security team will review access logs for your account, flag any suspicious sessions, and walk you through resetting your credentials to secure your account as quickly as possible.

How matkaraja Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies, and Account Security

Cookie Controls

Data Retention Schedule

Account Security Practices

Withdrawal Verification

Third-Party Data Sharing

Your Right to Access and Correct

Privacy Policy Questions Answered

01 What personal data does matkaraja collect when I open an account?

02 Can I request a full copy of the data matkaraja holds about me?

03 How long does matkaraja keep my account and payment data?

04 Does matkaraja share my data with third parties for marketing?

05 How do I ask matkaraja to delete my personal data?

06 What cookies does matkaraja use and how do I control them?

07 What should I do if I think my account data has been accessed without permission?

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